REQUIREMENT:

•  Should have served minimum 4 years as Business analyst or as a Business Transformation specialist.
•  Strong background in requirements elicitation and documentation.
•  Involvement in SOP (Standard Operating Procedure) document preparation and Process Mapping 
•  Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment
•  Knowledge of report building and Visualization tool (Power BI preferred) 
•  Solid analytical and problem-solving skills

Preferred skills
-  Shipping Domain Knowledge
-  Involved in IT Internal process audit
-  Hands-on experience with various SDLCs in product or project development and implementation

Nice to have
-  Basic SQL and understanding of relational databases and data modeling 
-  Familiarity with Process Mining Tools and ETL (Extract, Transform, Load) processes
-  Ability to assist in automating repetitive tasks and workflows would be a plus.

As an Operational Excellence Specialist, he/she must perform the following activities:

-  Understand the business process flow involved in the agency.
-  Analyze live transactional data and prepare reports on the agency’s adherence to standard operating procedures.
-  Schedule and conduct regular calls with the agency to explain and ensure compliance with process flows, following up until expectations are met.
-  Collaborate frequently with stakeholders to validate any new process flows required for their respective domains
-  Capture new requirements and translate them into SOP or process flows
-  Support the Team activities, building and maintaining dedicated BI dashboards